The course will equip learners with the required knowledge, skills and competence in managing an office and maintaining effective office operations. Learners will have opportunities for a concrete experience of office administration with independence and accountability. Also, the course intends to develop learners' personality, self-confidence and skills in office safety, keyboarding, communication and customer care.
CILO
On Completion of this course, the learner will be able to
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Learning Outcome Description
1
Explain the concepts and safety management of an office.
2
Apply electronic data processing system in developing business correspondence.
3
Apply records management for efficient office practices.
4
Apply appropriate service skills to meet customer needs.
Requisites
Pre Requisite: VA5109 Business Fundamentals
Examinations
Assessment Type Examination (Practical)
Other Controlled Assessments
Assessment Type Direct observation
Uncontrolled Assessments
Assessment Type Portfolio
The institute reserves the right to alter the nature and timings of assessment
